Technical Support Engineer

Kyiv, Kyiv, Ukraine
Full Time
CentroBill
Experienced

Centro team is an international product development company. Our team has over 15 years of expertise in web development, commercial design, affiliate, and online marketing.
Our offices are located in the USA, Canada, Cyprus, Ukraine, Georgia, etc.

Now we`re looking for a Technical Support Engineer for work in the Kyiv office.

About the project:

Centrobill is an information technology company that empowers global merchants to accept payments through debit cards, credit cards, and alternative payment methods. We offer a seamless integration with a variety of Credit Card Acquirers, Payment Service Providers, and Alternative Payment Methods through a unified API.
Established in 2012, Centrobill primarily serves the European and North American markets. This particular role is based in our Kyiv office. As part of the Merchant Success Team, you will assist clients with integrations and address any technical issues they might encounter.

Responsibilities:

- Provide dedicated integration support to all types of merchants;

- Understand system architecture (at a high level);

- Maintain and improve APIs documentation;

- Use troubleshooting techniques to identify the root causes of the merchant issues and work with the internal teams to resolve them;

- Investigates technical issues and promptly escalate concerns to the senior engineers;

- Works together with other teams to mitigate risks and vulnerabilities.

Required skills:

- 2+ years of development or technical support experience; 

- Knowledge of different types of APIs, web protocols and services; 

- Excellent written and verbal communication skills, ability to express thoughts logically; 

- Fluency in English; 

- Experience in explaining API reference to clients and troubleshooting their problems in timely manner; 

- Enthusiasm and passion for making our partners happy.

Nice to have:

- Basic programming skills in PHP or Python; 

- Basic understanding of DevOps; 

- Basic understanding of OpenAPI.


Location: Kyiv office (after PP - hybrid)

Working hours: 8 hours per day

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