Customer Experience Representative (Philippines)

Centro holding is a group of companies developing in-house products for the online entertainment industry. Founded in 2007, the company has expanded into an international team of over 300 people. Although our headquarters are located in Montreal, we have offices in Canada, the United States, and Europe (Georgia, Ukraine, Cyprus). 

We are looking for a skilled and self-motivated Customer Experience Representative from Philippines. This is a full-time, remote position. As a Customer Experience Representative, you will be the primary contact for our Customers and Creators. You will handle incoming calls, chats and emails while navigating multiple systems. As the front line, you will actively contribute to site improvement by prompt reporting bugs and other issues to the team as needed.

About the project: It is the original clip marketplace delivering authentic content from studios to consumers worldwide. We are a thriving company in the e-commerce space, with operations worldwide.

Requirements:

• You have a strong passion for helping people and delivering exceptional customer service.
• Proficiency with computers and web browsers, with the ability to multiple across multiple systems.
• Strong problem-solving skills and the ability to independently identify and resolve issues.
• Attention to detail when identifying and reporting bugs, providing accurate and comprehensive information.
• Fluent in written and spoken English.
• Conversational French, Spanish or German is an asset.

Responsibilities:

• Responding to incoming calls, chats, and emails from Customers and Creators in a timely and professional manner.
• Provide assistance with billing inquiries, technical support, and website navigation.
• Effectively troubleshoot and resolve issues, escalating cases when necessary.
• Reviewing creator applications to validate the information provided, and providing additional assistance or clarification when necessary.
• Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions for potential fraudulent activity.
• Acting as a liaison between customers/creators and internal departments to facilitate effective communication and problem-solving, providing detailed and accurate information.
• Stay up-to-date with product knowledge and company policies to provide accurate information and support to our Customers and Creators.

We offer:

• Fair bonus system;
• Paid vacation and sick leaves days;
• Leading company in its field on the market (worldwide);
• Learning and sport program;
• No bureaucracy and micromanagement; 
• Full remote work from home;
• Cool & friendly team.